I called my student loan company to make payment arrangements. I was directed to call VanRu to make payments.
I called and the woman I spoke with was wonderful. We worked out arrangements and I called back 2 days later to make my payment. I made 4 payments. A few weeks later I call back to tell her that my payment would be late.
There was no problem since I was trying. Then I guess she got fired. I called and was redirected to someone else that was less than helpful. I told her what was going on with my payment and she said we could make the payment on the 23.
That would give me 2 weeks. She has called me every day on my home and cell number and even tried to contact my ex-husband! Well it's now tax time and all my federal return was taken! I have made my payments on time and now I don't get my return!
I called and they were supposed to tell me my return would be taken. They didn't tell me!!!!!!!
I called and they said VanRu should have told me that my taxes would be taken. Now I have this *** woman calling me because I still owe 139.00
Monetary Loss: $5.