I phone the company after traveling for work for a few years to make arrangements to pay back the loan. I gave pertinent information to the first gentleman, then a week later they called me back, the person I spoke to this time repeated back the information totally incorrectly.
I was infuriated, primarily because they told me that they'd called my job, essentially they'd recorded my home number as a work number. Then after we'd gotten that settled they told me they would send me forms via my email address, four days later, still no forms.
No I'll have to call them. What idiots.