I get asked for my information three times, they transfer me three times. I get a voicemail three times.
I hang up and call back and immediately take my frustration out on the representative that picks up and FINALLY he calms me down and gets me through to someone. Sometimes being authorative over the phone can help. I never want to be like that but this company is so unorganized. Yeah, i'm sure they have millions of people calling them back to pay off loans!!!
Why do we need to get transferred to a different office of the same company!? ***!